Dynacom Accounting 64Bit 11.3

EULA - End User License Agreement

User Agreement Terms and Conditions

1.0 Minimal System Requirement
If a user does not respect the minimum system requirements, Dynacom will not be held responsible in any way.

Minimal system configuration
Pentium 1.6 GHz, 1Go of RAM, Microsoft Windows XP or later, 500MB of disk space (700 MB of disk space for installation), VGA monitor (resolution 1024 X 768 or higher), laser or ink-jet printer, Internet Explorer 6.0 SP1 or later with Internet access.
Configuration with SQL Server (local installation): Pentium Dual Core, 2.8GHz or higher, 4Go of RAM, 10Go of disk space. Microsoft Windows XP or later, Super VGA monitor (resolution 1024 X 768 or higher), Internet Explorer 6.0 SP1 or later.
In order to use the Contact Manager, you must have Microsoft Office XP or later and to use the Financial Statement Generator, you must have Microsoft Excel 2000 or higher.

The required configurations mentioned above apply only to the Dynacom software. It is possible that your computer''s operating system requires its own minimal configuration.

Any modification to your hardware set up (hard disk, memory card, etc.) will require a new activation of your Dynacom product. Therefore, ensure that these changes are made during Dynacom''s business hours, which are from 8:30AM to 5:00PM, Monday to Friday, EST.

2.0 Shipping and handling
Unless requested or specified otherwise on invoice or quotation, software purchase or subscription are available via download only.

3.0 Network Environment
A user license is required for each computer on which the software is installed. An additional license is required for each user using the software through Windows Terminal Server. A server license is required for each server location. You may install and activate a copy of the software on a secondary computer (e.g. laptop) for your exclusive use or that of your accountant, provided that this copy is not used in a networked environment. The Dynacom Accounting SMB Edition is limited to 9 user licenses.

4.0 Preferential and Innovation Service Plan
Dynacom Preferential and Innovation Service plan offers complete maintenance at three levels of coverage (Complete, VIP and Ultimate) including software new versions, service packs, technical support and payroll updates for the current software version.

4.1 Online Services
Subscription to one of Dynacom''s Preferential and Innovation Service plans (Complete, VIP and Ultimate) is required to benefit from the online services available.

4.2 Payroll calculation
Subscription to the Dynacom''s Preferential and Innovation Service plan is required to perform payroll calculations. Checks cannot be post-dated after the last day of the subscription.

4.3 Training
Unlimited online training or at Dynacom Technologies'' offices is included with the Ultimate level of Dynacom Preferential Service plan. Complete and VIP levels can also take advantage of online training at current rate.

4.4 Monthly payments
Whether the Preferential Service subscription is paid on a monthly or on an annual basis, technical assistance time included with the selected plan will be added to the time bank the moment the subscription starts. The time bank will be renewed each year at the anniversary of the initial subscription date, upon renewal. Should the client choose to end the subscription, the software provided would only be operational in read-only mode.

4.5 Customization
To benefit the most from the customization tools available (including related technical assistance), it is strongly suggested that you subscribe to one of Dynacom''s Preferential Service plans. Customizing using the latest version available will ensure you receive proper support. Modifications by a programmer can be necessary when updating or upgrading your software for the customization to be fully operational.

5.0 Add-ons
Subscribers to the Preferential Service Complete, VIP and Ultimate levels benefit from add-on activation automatically as long as their Preferential Service plan subscription is valid.

Optional modules such as The Cashier Point of Sale, the CRM, the financial statement generator, the Dynacom Dashboard, the business intelligence, the specialized payroll, the direct debit, etc., are considered from now on as add-ons and, as such, require a valid subscription to the Preferential Service plan to be functional.

6.0 Training
A training session is highly recommended after purchase of a new product (including upgrades). The recommended hours of training are an estimate and may differ from the actual number in function of the expressed requirements.

Total payment is due before the training session. A training session cannot be scheduled until total payment is made.

If a participant fails to pay the total amount before the beginning of the training session, the participant hereby authorizes Dynacom to debit the amount due from the credit card Dynacom requires from the participant when reserving.

For private on-site training, a minimum of four (4) hours is required. Travel expenses of $50 will be charged as well as an additional $1 for each kilometer of distance traveled outside a 30 kilometer radius of Dynacom''s office.

For private training at Dynacom (including that offered over the Internet), a minimum of one (1) hour is required.

Should the customer be unable to attend a training session scheduled onsite or provided at Dynacom''s offices, he must notify Dynacom within a minimum of 72 hours prior to the scheduled training.

If the technical work session requires analysis of the participant''s accounting data and this data has not been received by Dynacom by the specified date, the reservation will be considered cancelled and the conditions related to a cancellation, specified later in this document, will apply.

When a client takes possession of a technical object produced for him through a download (database, edit set, custom form, etc.), the object must be accepted “as is”. If a client is dissatisfied with the results, he must provide his Dynacom representative in writing (mail, email, fax) with a list of issues within five (5) business days of his receipt of the object.

By signing the estimate, the client agrees to reserve and attend a training session in the month following deposit of the training payment or else the training session will be considered lost without right to reimbursement.

7.0 Conversion
7.1 Parallel
Purchase of a new software (or upgrade) should always be followed by a period of use in parallel with the old system and the appropriate backup of data. You are responsible if you fail to run a sufficient number of parallel tests before changing to the new system.

7.2 Conversion
Clients converting an old DOS version must first convert their data to Accounting 2000 before moving up to Dynacom Accounting. Due to the obsolescence of the DOS versions, which have not been supported since 2001, and that of Accounting 2000 versions which have not been supported since June 2005, no guarantee is provided concerning the validity of data and/or the ability to restore backups.

The conversion program from Accounting 2000 to Dynacom Accounting purges data and effects accounting modifications in order to allow the client to benefit from the many new functions and also to ensure the integrity of the data in the new product. The conversion program converts only accounting data that does not include custom forms or other settings or customizations chosen by the user. Some adjustments must be made by the user concerning the business process and functioning of the new software.

8.0 Technical Support
Dynacom cannot guarantee the resolution of technical problems that occur in a computing environment outside its control, but will nonetheless respond with diligence and professionalism. Wait and response time from the technical support department is variable and may depend on demand related to the time of year.

Each call may be limited to 30 minutes.

8.1 Response time
Clients waiting on line are given priority and the delay for callback varies depending on the Preferential Service plan selected.

The callback time is guaranteed during update periods when the call is logged with a Customer Service representative who will confirm the time by which a technician will be in contact, one way or another, with the client, or by using the appropriate form in the Member section on our website. In excess of this delay, the time used by the technician, up to a limit of twenty (20) minutes, will be replaced in the client''s time bank at the client''s request.

The callback time is not guaranteed during periods of absence of personnel, such as vacations and due to circumstances outside the control of Dynacom (extreme weather conditions, etc.).

In the case of messages left by a subscriber, Dynacom will call back. If the subscriber cannot be reached, an email will be sent to the subscriber and Dynacom will consider the request as processed.

The option to schedule callbacks depends on the period of the year, and availability varies on a first come, first serve basis, also dependent on the Preferential Service plan selected.

For scheduled calls, a technician will contact the customer at the specified time. The customer must be available at that time, otherwise the call will be closed and considered as processed.

8.2 Expiration or renewal of a technical support program
The expiration of a technical support program (annually) occurs with the first of two possibilities: either the time bank allotment is reduced to zero or the anniversary date of the initial subscription to the Preferential Service plan has been reached.

Moreover, as technical assistance does not replace the recommended initial training during the transition to a new version and/or edition, Dynacom reserves the right to restrict technical assistance for customers with the Preferential Service VIP and Ultimate levels to one (1) hour per business day.

8.3 Exceeding the time left in your time bank
Should a service call exceed the number of minutes left in the time bank, the client must ask his representative to replenish his time bank at the renewal price.
9.0 Authorized Partners Program
The partner hereby certifies that he has all the required qualifications, that he is a professional authorized and recognized to offer paid services to many clients or employers, and that the only motivation for his joining the program is the desire to help other product users by the distribution and sharing of professional information. The partner information will automatically be displayed on Dynacom''s website. He recognizes the Dynacom discretionary right to revoke his partnership at any time if Dynacom judges that his behavior, attitude, actions, and/or services harm Dynacom interests. An authorized partner cannot give or sell at discount, to a client or employer, software user licenses that were sold to him by Dynacom. An authorized partner cannot resell licenses purchased for his own use to one of his customers or employers.

A discount of 10% applies to the suggested retail price of subscriptions to the Preferential Service plan, on presentation of proof of their professional status.

Some partnership programs may require a certification exam. Partners will be notified in advance by email and sufficient time will be allowed to fulfill the requirements.

Content, terms and conditions of the partnership programs are subject to changes at any time without prior notice.

Notices will be sent to the email registered in the profile of the partner, which can be changed at anytime in the Members section of our website. It is the responsibility of the partner to maintain accurate email information.

9.1 Annual Sales Objective and Renewal of Authorized Partner Program
Partners selecting the SQL Edition of Dynacom accounting will only pay for subscription to the Preferential Service plan which will include the subscription to the software.

However, at anniversary date of the annual renewal, the amount of annual sales (or references, where one professional order would not permit to resell software) the partner must equal or exceed ten (10) times the price of the subscription.

Dynacom reserves the right to modify the annual sales objective assigned to any program level at any time, with prior notice.

Partners who reach their annual sales objectives will see their respective programs automatically renewed at the same rate. Renewal includes all the original privileges except software, licenses, and basic training.

In the event that the annual sales objectives are not met, Dynacom reserves the right to revoke the authorized partner status and therefore as a regular customer, the partner might have to disburse the fees associated with his current program or might be lowered to a lower level partnership with no sales objectives to meet. However, charges to convert the databases to a lower edition may apply.
the information posted, copied, or recaptured in any way whatsoever on Dynacom''s Web site.
Contact Dynacom for full version of this document.